FREQUENTLY ASKED QUESTIONS
GENERAL FAQ
How do I contact Customer Service?
We are open Monday through Friday from 8:00 AM to 5:00 PM Pacific Standard Time.
Phone: (310) 866-6155
Email: TrustMDproducts@gmail.com
How can I make a change to my order?
If you need to change your order info, add or remove items, or cancel your order, contact us with your order number on hand and we will gladly do our best to accommodate you.
It seems like my order won't go through. What should I do?
Please only click the “Place Order” button once to avoid multiple credit card authorizations. Contact us, and we will help you submit your order.
When will my order ship?
Orders received before 1:00 PM Pacific Standard Time are shipped the same day, or next business day if it is placed on a weekend. Orders ship Group
How can I check on the status of my order?
To review your order status, please sign into your account and check your order status, or contact Customer Service for assistance.
How can I track my order once it has shipped?
A tracking number is sent to your email once your order ships. The tracking number is also available in your account on the order page.
You can use that tracking number to track your order:
Click here if it shipped via FedEx
Click here if it shipped via UPS
Please allow 24-48 hours for your tracking number to be registered.
You can use that tracking number to track your order:
Click here if it shipped via FedEx
Click here if it shipped via UPS
Please allow 24-48 hours for your tracking number to be registered.
How long does it take to process a return?
Once we receive your package, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
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RETURNS & EXCHANGES FAQ
What is your Return Policy?
Please contact Customer Service to get a Return Authorization Number if you wish to initiate a return. All orders placed through third party rebates and promotions are final sale.
UNOPENED / UNUSED ITEMS are eligible for FULL REFUND within 14 days of shipment being received. The buyer is responsible for return shipping.
OPENED / USED ITEMS are eligible for REFUND MINUS 10% within 14 days of shipment being received. The buyer is responsible for return shipping.
NO REFUNDS OR RETURNS will be accepted for items purchased with a coupon code, or through a promotional third party. Please contact the vendor directly.
DAMAGED ITEMS will be covered by TrustMD, and will be exchanged at no extra charge.
All Daily Deals and Mystery Box Purchases are FINAL SALE.
If you refuse a shipment from TrustMD you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to TrustMD. This amount will be deducted from your merchandise refund.
How do I return an item?
1. Please contact Customer Service to get a Return Authorization Number if you wish to initiate a return.
2. Write the Return Authorization # provided by customer service on your return package.
3. Ship your package back to us using a trackable, insured service, such as UPS or FedEx:
TrustMD
Return Authorization # _______________
5620 W. Washington Blvd
Los Angeles CA 90016
4. Once we receive your return, you will receive an email confirmation, and your refund will be processed within 5 business days. Please note, each bank has different processing times on their end, but usually you will see the refund on your card within 7-10 business days.